Richmond, Va. – Cellular Sales, the nation’s largest Verizon premium wireless retailer, today announced a major expansion in Virginia. The company will open three new stores and add at least 100 new sales consultants in the next two months.
Cellular Sales Verizon Wireless will open new stores in Ashland, Dumfries and Fredericksburg which represent an investment of well over $1 million. Currently, Cellular Sales operates locations throughout Virginia and has more than 300 stores across the United States. According to Wendy Rickenback, the Virginia recruiter for Cellular Sales, sales consultants for the company earn an average of more than $51,000 per year.
Last month, Cellular Sales announced it would hire between 200 and 250 new employees to work at its National Call Center in Knoxville, Tenn. The new call will employ supervisors, managers and customer service representatives in full-time and part-time positions.
Rick Alberg, Virginia Regional Director for Cellular Sales, said, “This unbelievable growth Cellular Sales is experiencing is directly related to the ultimate customer service we provide. We do things that other companies cannot or will not do.
“We want every customer who purchases a wireless device in one of our 300-plus stores across the country to get a call from us within 24 hours of the time they leave our store,” Alberg said.
“Every customer we call is asked what their in-store experience was like, we make sure they understand how their new phone operates and make sure they understand their service plan. It’s just one more way Cellular Sales guarantees that our customers are getting unparalleled service.”
A new Cellular Sales Verizon Wireless store.
Cellular Sales Verizon Wireless also conducts ongoing analysis of its customers’ phone usage so the company can notify customers when other service plans would be more cost effective for them.
“Everyone uses their wireless phone differently,” said Alberg. “Here at Cellular Sales, we monitor how our customers are using their phones and reach out to them if we recognize usage trends that are better-suited to other service plans. It’s one of the extra steps we take to establish a strong, one-on-one relationship with our customers.
“As a company, we have grown by about 30 percent every year. Our expansion in Virginia is not a one-time event. We have every intention to continue this pattern in Virginia and in all of our markets.”
Cellular Sales is a 17-year old privately held company founded and headquartered in Knoxville, Tenn. The company currently operates throughout the United States. By year end, Cellular Sales will open at least 50 new stores in markets across the United States, bringing the company’s total number of locations to around 400. For the past three years, Inc. Magazine has named Cellular Sales one of the nation’s fastest growing retail companies in the country.
This year, Inc. magazine listed Cellular Sales at No. 72 on its list of the nation’s fastest growing companies according to gross dollars of growth. Cellular Sales was ranked No. 1,856 on the fourth annual overall list of the nation’s fastest growing companies (up from No. 2,069 last year). The “Inc. 5,000” represents a comprehensive look at America’s independent-minded entrepreneurs.
Growth for Cellular Sales this year was reported at 147 percent according to Inc. magazine. The magazine ranked Cellular Sales No. 96 on the “Inc. 5,000” list of the nation’s fastest-growing privately held retail companies. The magazine reported that Cellular Sales’ 2006 revenue of $127.9 million grew to $316.1 million last year.
For more information about Cellular Sales, or to find a Cellular Sales location near you, visit the company’s web site at www.cellularsales.com. Job seekers should call 804-592-3000 or 888-915-MOBILE (6624) or visit www.cellularsales.com/opportunity to schedule an interview.
Update: Read more about Cellular Sales’ expansion in Virginia in Virginia Business Magazine.