KNOXVILLE, Tenn. – Knoxville-based Cellular Sales, the nation’s largest Verizon premium wireless retailer, announced today that it is opening a new National Call Center at 9038 Cross Park Drive NW across from the U.S. Post Office near Cedar Bluff Road.
Cellular Sales also announced it would hire between 200 and 250 new employees to work at the National Call Center within the next two months. The new operation – which represents an investment of more than $1 million by Cellular Sales – will employ supervisors, managers and customer service representatives in full-time and part-time positions.
Jay Witherspoon of Cellular Sales talks to the media about the company's new National Call Center in Knoxville, Tenn.
Jay Witherspoon of Cellular Sales, said, “This new National Call Center is a perfect extension to the ultimate customer service Cellular Sales provides. We want every customer who purchases a wireless device in one of our 300-plus stores across the country to get a call from our National Call Center within 24 hours of the time they leave our store.
“Every customer we call will be asked what their in-store experience was like, we will make sure they understand how their new phone operates and make sure they understand their service plan. It’s just one more way for Cellular Sales to guarantee that our customers are getting unparalleled service.”
The Verizon Wireless retailer also conducts ongoing analysis of its customers’ phone usage so the company can notify customers when other service plans would be more cost effective for them.
“Everyone uses their wireless phone differently,” said Mark Dugger, National Call Center Manager for Cellular Sales.
“Here at our new National Call Center, we will monitor how our customers are using their phones and reach out to them if we recognize usage trends that are better-suited to other service plans. There just aren’t many companies out there that will take extra steps like this to save their customers money.”
The new Cellular Sales National Call Center has nearly 13,000 square-feet of space and, according to Cellular Sales, will provide the ability for growth beyond the 200 to 250 people they initially plan to employ.
“As a company, we have grown by about 30 percent every year,” said Witherspoon. “As we move forward, we fully expect similar growth here at the National Call Center.”
Cellular Sales is a 17-year old privately held company founded and headquartered in Knoxville, Tenn. The company currently operates throughout the United States. By year end, Cellular Sales – which attributes its rapid growth to its unique level of customer service – will open at least 50 new stores, bringing the company’s total number of locations to around 400. For the past two years, Inc. magazine named Cellular Sales one of the nation’s fastest growing retail companies in the country.
For more information about Cellular Sales, or to find a Cellular Sales location near you, visit the company’s web site at www.cellularsales.com. Job seekers should call (865) 531-9359 to schedule an interview.
To learn more about the new Cellular Sales National Call Center, read and watch additional coverage of this story at the Knoxville News Sentinel, WATE (ABC), WBIR (NBC), and WVLT (CBS).